Legal

Privacy Policy

Last updated: 5 October 2026

This policy explains how Bridge2Brand ("we", "us", "our") collects, uses and protects your personal information when you visit bridge2brand.com, submit a form, book a call or receive messages from us.

1. Who we are

Bridge2Brand is a UK-registered company and the controller of your personal data.

Address: 28 York Road, Ash, Surrey, GU12 6SW, United Kingdom
Email: sam@bridge2brand.com
Phone: +61 0489 196 442

2. Information we collect

• Information you give us: your first name, last name, email address and phone number when you complete a form on our website, book a call, or contact us.
• Information from our communications: messages, replies and call notes relating to your enquiry.
• Technical information: basic data such as your IP address, browser type and the pages you visit, collected through cookies and similar technologies.

3. How we use your information

• To respond to your enquiry and arrange calls or meetings.
• To send you service messages relating to your enquiry, such as appointment confirmations, reminders and follow-ups, by email, phone or text message.
• To provide, manage and improve our services and website.
• To meet our legal and regulatory obligations.

We rely on your consent (for example, when you tick a box on our form to receive text messages) and on our legitimate interests in running our business and responding to enquiries. You can withdraw consent at any time.

4. Text messages (SMS)

• Message frequency varies depending on your enquiry.
• Message and data rates may apply.
• Reply STOP at any time to opt out. Reply HELP for help, or contact us using the details above.
• Consent to receive text messages is not a condition of purchasing any goods or services from us.

5. Who we share your information with

We do not sell your personal information. We share it only with trusted service providers who process it on our behalf and under our instructions, such as providers of our customer relationship management and messaging platform, call scheduling, email, website hosting and video hosting. We may also disclose information where required by law.

6. International transfers

Our team operates from outside the UK, and our service providers may process data in other countries, including the United States and Australia. Where we transfer personal data outside the UK, we use appropriate safeguards required by UK data protection law.

7. How long we keep your information

We keep your information only for as long as needed for the purposes above, including to deal with your enquiry and meet legal obligations. If you opt out of messages, we keep a record of that so we respect your choice.

8. Cookies

Our website uses cookies and similar technologies to make the site work and to understand how it is used. You can control cookies through your browser settings and, where offered, through the consent banner on our forms.

9. Your rights

Under UK data protection law you have the right to access your personal data, correct it, ask us to delete it, restrict or object to our processing, request a copy in a portable format, and withdraw your consent at any time. To exercise these rights, email sam@bridge2brand.com.

If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk. We would appreciate the chance to put things right first.

10. Security

We use reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

11. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

12. Contact us

Questions about this policy? Email sam@bridge2brand.com or write to Bridge2Brand, 28 York Road, Ash, Surrey, GU12 6SW.